1. Scope

This policy applies to physical products and merchandise ordered via richevaamanifoundations.org.

2. Processing Time

• Orders are typically processed within 5-7 business days after confirmation of payment.
• You will receive an order confirmation and a shipping notification with tracking details.

3. Delivery

• Estimated delivery time is 7-14 business days after shipping, depending on your location.
• Delays caused by courier partners or unforeseen events (natural calamities, strikes, etc.) are outside our control.
• For urgent deliveries, please contact us before placing your order.

4. Shipping Charges

• Any applicable shipping charges will be displayed at checkout.
• International shipping (if available) may incur additional fees and customs duties, which are the responsibility of the recipient.

5. Non-Delivery or Damaged Goods

• If your order does not arrive within 15 days or is received damaged, email sikandar.reaf@gmail.com with your order number and photos (if damaged).
• We will investigate and, if appropriate, arrange for a replacement or refund.

6. Consumer Rights

Our shipping policy is in addition to your rights under applicable Indian consumer protection laws.